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Help & FAQ

Many of our products are reviewed and recommended by licensed veterinarians for their quality and safety.

Most of our items ship directly from U.S.-based warehouses to ensure faster delivery. Some specialty items may ship from overseas, but all are quality-checked before shipment.

Many of our products are reviewed and approved by pet care professionals. We only sell items we would use with our own pets — tested for safety, comfort, and effectiveness.


Yes! Our dog bowls are made from BPA-free, food-grade, non-toxic materials that are completely safe for pets.

We only offer pet-safe products tested for quality and durability.


Sorry, we currently ship only within the United States.

We offer fast and reliable domestic shipping

from our U.S.-based warehouse.

Shipping takes place within 3-5 business days. If there is a problem with the shipment of the product, we will notify you via the email address you entered when ordering.

We do not currently offer free shipping. However, this may be added at some point. We apologize.

If your order has been shipped, we will add the tracking number to your order and notify you via the email address you entered when ordering.

For returns or exchanges, please contact us within 14 days of receiving the product, along with a receipt or screenshot of the purchase, and a photo of the product with the packaging or tag intact.